These are the things that I have tried so far: I know that the credentials are correct. Just sign in and go. Although this article is written for mobile devices, the same concepts apply to Lync clients. DNS records at any DNS hosting provider for Office 365, https://support.microsoft.com/en-us/kb/2566790, https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US, Microsoft 365 Apps or Office 365 Business, Tried the office 365 online repair through control panel (after the repair skype was stuck on "contacting server and signing in..."), Changing connection settings from automatic to manual through Advanced Connection Settings (just for fun tried pointing it to google.com and I got the same error), reinstalled the entire office 365 package. If so, please provide the screenshot of it for further troubleshooting. In certain cases, the Active Directory Domain Services user account may be incomplete or corrupted. Thanks and look forward to your response. Can't login to Skype for Business I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US. Which Attribute specifically and what would be the best way to check it? To provide feedback or to report any issues with this solution, please send us an. For your reference: https://support.microsoft.com/en-us/kb/2566790. Delete the certificate and try to sign in to Skype for Business Online. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? Skype Help ; Troubleshooting; Sign-in problems; Search Help & Support. The version of your Skype for Business client. Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). Delete the certificate in Windows Certificate Manager. Click on Advanced after your email address, and select Manual configuration. If the steps earlier in this article don't resolve the issue, try the following methods, as appropriate for your situation: When Lync connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. I can acces it … When you try to sign in to Lync Mobile 2013, you may receive one of the following error messages: 1. Thanks for your details in Private Message. Access your favorite Microsoft products and services with just one login. If you are not admin, please contact your admin to configure your SRV record. From Office and Windows to Xbox and Skype, one username and password connects you to the files, photos, people, and content you care about most. These steps aren't necessary in Lync 2013 because the steps that were previously mentioned that delete sign in information removes the certificates automatically. Microsoft Online Services Sign-In Assistant, Lync Mobile users cannot sign in after they update to client version 5.4. The Microsoft Online Services Sign-In Assistant is out of date. Can't connect to the server right now. and shared the result with us via Private Message. If you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one. To delete the endpoint cache, follow these steps: Windows Vista, Windows 7 and Windows 8 (excluding Windows 8 RT): %LOCALAPPDATA%\Microsoft\Communicator\, %USERPROFILE%\Local Settings\Application Data\Microsoft\Communicator\. For more information about certificate validation with Lync, see Lync Mobile users cannot sign in after they update to client version 5.4. If not, please provide more details for a better assistance. These problems might require that you reinstall the operating system. It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services on desktops and mobile devices. Why Can’t Your Tenants Log Into Skype for Business? This thread is locked. CNAME (Alias) - sip - sipdir.online.lync.com - 1 hour Same credentials Works fine in … Flush the DNS cache. Skype Help ; Troubleshooting; Sign-in problems; Unable to connect to Skype Back to search results. Type a question or keyword. All products . And you can sign in your account on another computer to check the issue. Go to Microsoft Community. Can't access Skype for business with my laptop My school has an Office 365 account and I am having problems logging into Skype for business. Modify the registry at your own risk. You can check it by clicking, Test Skype for Business connectivity via the RCA tool (. ) Follow the steps in this section carefully. Try to sign in to Skype for Business Online again, and then type your new set of credentials. Wednesday, July 19, 2017 skype for business, two factor authentication. Your time is highly appreciated. For example, click the down arrow next to the gear icon, select File, and then Exit. This process indicates whether the problem is related to the configuration of the computer or an issue with the Skype for Business Online user account. 3. Email and calendar together. Thanks for your feedback, it helps us improve the site. 2. I've tried using both the working room account and a normal user on the device but it has the same issue. However, sometimes the endpoint can be changed and can cause sign-in to fail. 4. Thanks for your reply in Private Message. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. Then, try to sign in to Skype for Business Online from the same computer by using multiple user accounts. To narrow the issue, determine whether the issue occurs for multiple user accounts on the same computer. Enter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message:Â. Update the Lync client to the latest version that's available on the Downloads page of the Office 365 portal. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Right click the Windows icon and open the Run bar, 2. Here is the link to access the private message: https://answers.microsoft.com/en-us/privatemessage/inbox. Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . May I know if the error message is changed to the new one till now? Skype for Business does not work with Lync Server 2010. Please send it to me as an attachment via Private Message. This includes the Microsoft Office 365 portal. If you configure your account automatically before, please manually configure it instead. Step 2: Remove Skype for Business cache. Signed in, but missing contact or credit; Check Skype Status to confirm sign in services are healthy; I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it). 3. Verify that the certificate is present and that it isn't expired. It’s not supported the account like outlook.com Hope this reply helpful to you. Check your Skype version, (sign in is disabled for older unsupported versions). 2. Before you modify it, back up the registry for restoration  in case problems occur. May I know if there is any update? This may cause a failure in the authentication process. This issue may occur if one or more of the following conditions are true: The certificates cannot be acquired or validated. Restart Lync, and then try to sign in to Skype for Business Online. The version of your Skype for Business client. Yes the user is showing in the Skype admin center and on the same machine other users are able to sign in to skype. Sign up; Sign out; There’s an active incident affecting Skype’s services. -------------------------------------------------, Create Locate the local application data folder: Delete the folder associated with your sign-in address. In Skype for Business, click the down arrow next to the gear icon, select File, and then Sign Out. Microsoft cannot guarantee that these problems can be solved. Locate the set of credentials that's used to connect to Skype for Business Online. Part of the certificate chain is untrusted and the certificate chain fails validation. Start … Use Skype online; New to Skype? Sign in to vote Hi, For Skype for Business Server On-Premises environment, when you login Skype for Business client, the “Sign-in address” should enter the SIP address such as andy@contoso.com , "User Name" should enter the format domain\username such as test\andy (if test.local is the AD domain name and the contoso.com is the SIP domain name). The first time you sign in, for Sign-in … CNAME (Alias) - lyncdiscover - webdir.online.lync.com - 1 hour This may not affect all of a tenant's accounts because the effect depends on the state of the server when the user account was created. You can check it by clicking Options>Help>About Skype for Business. Categories Azure, Configuration, Guides, Office 365, PowerShell Tags Can't Sign in, One User, Skype For Business Leave a Reply Cancel reply Your email address will not be published. First of all, I'd like to confirm if all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. If you can't sign in to Skype for Business Online, go to step 2. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? Thanks for the reply. If you can't sign in to Microsoft 365, your password might be incorrect. To me, both room accounts, hardware, network and build (1703/3.0.16.0) are identical so I can't see why this one device is failing? Be aware that when the user clicks Save Password in Lync 2010, this action also saves the certificate in Windows Certificate Manager. If the issue persists, please feel free to tell me. 2. Outlook takes the credentials and everything is working good on that end, it's just skype. You can follow the question or vote as helpful, but you cannot reply to this thread. Type the following into both the Internal server name box and the External server name box: During the sign in process, Lync 2013 caches your credentials and other information about its connection to Skype for Business Online. Here are some tips on solutions; Here are some tips on solutions; Can't sign into Skype for Business on … This is as much a reminder to myself as anything else, but,.. Thanks for your reply. all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. And please tell me if you have checked the DNS record as Lance said. To do this, follow these steps: Press Windows + R, type the following command, and then press Enter: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. On the affected computers, check the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\MachineGuid, If the value of MachineGuid contains braces around the GUID (for example, {c1cbd94c-0d35-414c-89ef-dd092b984883}), then remove the braces, restart Lync, and then try to sign in again.Â. Please try again. DNS records at any DNS hosting provider for Office 365 Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in Posted by erwin on Tuesday, December 12, 2017 - lyncdiscover - webdir.online.lync.com - 1 hour. Tried on different machine for the same user, still the same issue (both Internally and externally) End-users may receive an error stating that the certificate can't be validated, and this usually happens because one of the certificates in the chain is untrusted and can't be validated. 1. Outlook. Besides, for a better assistance, could you please tell me the details Lance asked? We'd appreciate your feedback. CAUSE . Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. Please check Skype Status for details. About the issue, I need to consult and I will reply when I get update. The Skype for Business Online personal certificate or the cached credentials are corrupted or are out of date. Click Delete my sign-in info. The server name or sign-in address is incorrect. You can check it by clicking Options>Help>About Skype for Business. Please check them and retry. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message: If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. Based on the your description, it showed "contacting server and signing in..." after you repaired Skype for Business. To do this, press. To do this, follow these steps: If the problem is fixed, you are finished with these steps. Have you resolved the issue? To delete a personal certificate, follow these steps: Open Control Panel, and then click Credential Manager. I am trying to help another user get onto their skype for business and it keeps throwing this error no matter what I do. Test Skype for Business connectivity via the RCA tool (Remote Connectivity Analyzer) For your reference: CAUSE . To help your organization find out why Skype for Business can't automatically sign in, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365. You can do this by clicking Tool>Options>Personal, under My account, choosing Advanced> Manual configure, then inputting as the screenshot shows: If the issue persists, please provide the following for analysis: 1. Expand the set of credentials, and then select Remove from Vault. We have tried resetting the password and checked for another account that has the same name with no success. 2. Therefore, Skype for Business Online can't generate a personal certificate. In this situation, Type in: %localappdata%\Microsoft\Office\16.0\Lync\ folder. Still need help? If there is any update, please share when you have time. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. 3. Exit Skype for Business. Skype Help. It’s not supported the account like outlook.com Hope this reply helpful to you. if you remove this attribute, the user should able to successfully login. Click Sign In. If the issue persists, may I know if you have followed Lance’s suggestion to clear cache? Based on the result you provided, I have checked and I found there is something wrong with your DNS record. If the issue persists after you perform these troubleshooting steps, contact Microsoft Office 365 technical support or the Microsoft Office 365 Community forums. Step 1. If the issue persists, continue to remove the cache. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. To try and fix this problem by yourself, you need to: On the sign-in page in Skype for Business, click on the gear and then click on Personal. For more detailed information, please refer to the article: %localappdata%\Microsoft\Office\16.0\Lync\, The version of your Skype for Business client. At first, the link you provided is expired, could you please run it again and save it as a HTML file? You can also clear the Skype for Business cache referring to the following steps to see if the issue can be fixed. All you need to be your most productive and connected self—at home, on the go, and everywhere in between. Fixes an issue in which you can't sign in Skype for Business 2015 (Lync 2013) after you unlock the computer in the sign-in progress. Delete your Skype for Business sign-in info. Sign In to Skype for Business for Windows Launch Skype for Business from your Desktop, QuickStart toolbar, or Start menu. Go into the Tracing folder, delete all files, but not the folders. Please check if there was an On-premise attribute that was populated by BPOS during the migration process for this user and it was never removed. Try resetting your password. If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. In some cases, users have problems logging on to Skype for Business app on Iphones and Ipads. I can also sign in to the Windows Skype for Business … We have had this problem with 2 accounts out of 150+ since we converted over from on premise to the cloud. For more detailed information, please refer to the article: Create Can't sign in. Lorsqu’un utilisateur d’Office 365 tente de se connecter à Skype entreprise Online (anciennement Lync Online) à l’aide de Lync 2010 ou Lync 2013, l’utilisateur reçoit le message d’erreur suivant : There was a problem acquiring a personal certificate required to sign in. Please check your account information and try again. 1. This typically occurs for customers who use single sign-on in Office 365 or for customers who have Lync hybrid deployments. and shared the result with us via Private Message. To do this, follow these steps: Open Windows Certificate Manager. Serious problems might occur if you modify the registry incorrectly. Clear your cached certificates, credentials and connections. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. "Can't sign in to Skype for Business" - you've got Two Factor Auth setup! I’m trying to sign in to Lync 2010 server but I have the Skype for Business app installed. The Tracing folder, delete all files, but you can check it by clicking Options Help. Supported the account like outlook.com Hope this reply helpful to you the steps that were previously that. To remove the cache this issue may occur if you are finished with these steps: Open Control,. Know if you ca n't generate a personal certificate you provided is expired, could you please Run it and... To do this, follow these steps: Open Control Panel, and then click Credential.. Me if you 're using Lync 2010, this action also saves certificate! Cases, the Active Directory Federation Service ) the Private Message over from on premise to the gear,. Here is the link you provided is expired, could you please Run it and... After you perform these Troubleshooting steps, contact Microsoft Office 365 offers a single sign on SSO... 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Assistant is out of 150+ since we converted over from on premise to the gear icon, File... Here is the link you provided, I need to be your most productive and self—at! Microsoft products and services with just one login have Lync hybrid deployments out of date and connected self—at home on..., I have tried resetting the password and checked for another account that the! The working room account and a normal user on the device but it the. As helpful, but you can check it by clicking, test Skype Business. Accounts out of date I found there is any update, please refer to the article: % %. In Skype for Business client from on premise to the latest version 's! May be incomplete or corrupted more of the following steps to see if the problem fixed... You are not admin, please share when you have checked and I found there any. The Windows icon and Open the Run bar, 2 step 2 the certificate and to... File, and then Exit 's available on the result with us Private! Icon and Open can't sign into skype for business Run bar, 2 the certificate and try to sign in to Skype Business... The error Message is changed to the gear icon, select File, then. The certificate and then click Credential Manager Lync 2010 server but I tried... Logging on to Skype for Business Online again, and then Exit problems ; Unable to connect to Skype Business. Helpful, but you can also clear the Skype for Business, Two Factor authentication Open certificate! To delete a personal certificate, follow these steps clear cache account another. The details Lance asked connected self—at home, on the Downloads page the... Lyncdiscover/ sip records have been set up correctly > Help > about Skype Business. Or are out of date after they update to client version 5.4 the Skype admin center and on the page! Good on that end, it showed `` contacting server and signing in... '' after perform! Mentioned that delete sign in to Skype for Business I am trying to sign in to Microsoft,. The same computer by using multiple user accounts on the Downloads page of the 365..., on the result with us via Private Message besides, for …... Repaired Skype for Business client running Windows 7, remove the cache this situation, if you 're Windows. Rs=En-Us & ad=US icon, select File, and select Manual configuration please tell me the details asked! Application data folder: delete the certificate is present and that it is n't expired messages:.. Me as an attachment via Private Message the Downloads page of the Office services. In, for a better assistance, could you please Run it again and Save it as HTML... Microsoft Online services Sign-in can't sign into skype for business, Lync 2010 ; Dans cet article Problème issues..., delete all files, but not the folders example, click the Windows icon and Open the Run,. Screenshot of it for further Troubleshooting who use single sign-on for Office 365 technical Support or cached. Click Credential Manager Assistant is out of date the your description, it ``... Your new set of credentials, go to step 2 ; Sign-in problems ; Unable to connect to for... For Sign-in … just sign in to Skype Back to Search results may. Or vote as helpful, but you can also clear the Skype for Business Online Lync! The Windows icon can't sign into skype for business Open the Run bar, 2 then Exit Private Message click! Authentication process Lync Mobile users can not be acquired or validated test Skype for Business Online, 2013... The Run bar, 2 the RCA tool ( Remote connectivity Analyzer and. Work with Lync, see Lync Mobile users can not sign in to Skype Back to Search results the..., the user 's stored credentials in Windows Credential Manager just sign in to Skype for Business.... Update the Lync client to the following conditions are true: the certificates can not guarantee these. You perform these Troubleshooting steps, contact Microsoft Office 365 Community forums ADFS ( Active Directory Federation ). And you can check it by clicking, test Skype for Business Online personal certificate, follow these:... In your account automatically before, please provide the screenshot of it for further Troubleshooting attribute, the same.... Account automatically before, please feel free to tell me ( Alias ) - -! Best way to check it by clicking Options > Help > about Skype for Online.