If you can't sign in to Skype for Business Online, go to step 2. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. Your time is highly appreciated. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. If you are not admin, please contact your admin to configure your SRV record. Sign in to vote Hi, For Skype for Business Server On-Premises environment, when you login Skype for Business client, the “Sign-in address” should enter the SIP address such as andy@contoso.com , "User Name" should enter the format domain\username such as test\andy (if test.local is the AD domain name and the contoso.com is the SIP domain name). Update the Lync client to the latest version that's available on the Downloads page of the Office 365 portal. Can't sign in. Delete the certificate and try to sign in to Skype for Business Online. -------------------------------------------------, Create You can check it by clicking, Test Skype for Business connectivity via the RCA tool (. ) If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. Tried on different machine for the same user, still the same issue (both Internally and externally) Still need help? The first time you sign in, for Sign-in … Please check your account information and try again. CNAME (Alias) - sip - sipdir.online.lync.com - 1 hour This typically occurs for customers who use single sign-on in Office 365 or for customers who have Lync hybrid deployments. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message: Microsoft Online Services Sign-In Assistant, Lync Mobile users cannot sign in after they update to client version 5.4. For your reference: https://support.microsoft.com/en-us/kb/2566790. Fixes an issue in which you can't sign in Skype for Business 2015 (Lync 2013) after you unlock the computer in the sign-in progress. Before you modify it, back up the registry for restoration  in case problems occur. Thanks and look forward to your response. Restart Lync, and then try to sign in to Skype for Business Online. It’s not supported the account like outlook.com Hope this reply helpful to you. Same credentials Works fine in … Have you resolved the issue? Can't login to Skype for Business I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). if you remove this attribute, the user should able to successfully login. Click Delete my sign-in info. This is as much a reminder to myself as anything else, but,.. Serious problems might occur if you modify the registry incorrectly. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. 1. On the affected computers, check the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\MachineGuid, If the value of MachineGuid contains braces around the GUID (for example, {c1cbd94c-0d35-414c-89ef-dd092b984883}), then remove the braces, restart Lync, and then try to sign in again.Â. You can check it by clicking Options>Help>About Skype for Business. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Just sign in and go. Use Skype online; New to Skype? 3. To do this, follow these steps: Press Windows + R, type the following command, and then press Enter: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. 4. I am trying to help another user get onto their skype for business and it keeps throwing this error no matter what I do. Be aware that when the user clicks Save Password in Lync 2010, this action also saves the certificate in Windows Certificate Manager. To try and fix this problem by yourself, you need to: On the sign-in page in Skype for Business, click on the gear and then click on Personal. Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in Posted by erwin on Tuesday, December 12, 2017 Type the following into both the Internal server name box and the External server name box: Type a question or keyword. Flush the DNS cache. The Microsoft Online Services Sign-In Assistant is out of date. To provide feedback or to report any issues with this solution, please send us an. This thread is locked. Based on the result you provided, I have checked and I found there is something wrong with your DNS record. The version of your Skype for Business client. Go into the Tracing folder, delete all files, but not the folders. 1. Start … If there is any update, please share when you have time. First of all, I'd like to confirm if all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Skype for Business does not work with Lync Server 2010. CAUSE . To help your organization find out why Skype for Business can't automatically sign in, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365. For example, click the down arrow next to the gear icon, select File, and then Exit. At first, the link you provided is expired, could you please run it again and save it as a HTML file? The version of your Skype for Business client. Can't access Skype for business with my laptop My school has an Office 365 account and I am having problems logging into Skype for business. However, sometimes the endpoint can be changed and can cause sign-in to fail. If the issue persists, continue to remove the cache. Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). Delete the certificate in Windows Certificate Manager. Please check Skype Status for details. 2. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message:Â. If you can't sign in to Microsoft 365, your password might be incorrect. Here is the link to access the private message: https://answers.microsoft.com/en-us/privatemessage/inbox. This process indicates whether the problem is related to the configuration of the computer or an issue with the Skype for Business Online user account. You can check it by clicking Options>Help>About Skype for Business. all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Locate the set of credentials that's used to connect to Skype for Business Online. The server name or sign-in address is incorrect. For more information about certificate validation with Lync, see Lync Mobile users cannot sign in after they update to client version 5.4. If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. and shared the result with us via Private Message. If you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? May I know if the error message is changed to the new one till now? You can follow the question or vote as helpful, but you cannot reply to this thread. To me, both room accounts, hardware, network and build (1703/3.0.16.0) are identical so I can't see why this one device is failing? In some cases, users have problems logging on to Skype for Business app on Iphones and Ipads. Clear your cached certificates, credentials and connections. Which Attribute specifically and what would be the best way to check it? For more detailed information, please refer to the article: Create CNAME (Alias) - lyncdiscover - webdir.online.lync.com - 1 hour Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . Thanks for your reply in Private Message. Email and calendar together. Access your favorite Microsoft products and services with just one login. All you need to be your most productive and connected self—at home, on the go, and everywhere in between. Although this article is written for mobile devices, the same concepts apply to Lync clients. DNS records at any DNS hosting provider for Office 365 If the issue persists, may I know if you have followed Lance’s suggestion to clear cache? Then, try to sign in to Skype for Business Online from the same computer by using multiple user accounts. Please try again. Part of the certificate chain is untrusted and the certificate chain fails validation. This may not affect all of a tenant's accounts because the effect depends on the state of the server when the user account was created. Thanks for the reply. Test Skype for Business connectivity via the RCA tool (Remote Connectivity Analyzer) I can acces it … Locate the local application data folder: Delete the folder associated with your sign-in address. Modify the registry at your own risk. Categories Azure, Configuration, Guides, Office 365, PowerShell Tags Can't Sign in, One User, Skype For Business Leave a Reply Cancel reply Your email address will not be published. 3. Sign up; Sign out; There’s an active incident affecting Skype’s services. We have tried resetting the password and checked for another account that has the same name with no success. For more detailed information, please refer to the article: %localappdata%\Microsoft\Office\16.0\Lync\, The version of your Skype for Business client. Microsoft cannot guarantee that these problems can be solved. To do this, follow these steps: If the problem is fixed, you are finished with these steps. Click Sign In. "Can't sign in to Skype for Business" - you've got Two Factor Auth setup! In Skype for Business, click the down arrow next to the gear icon, select File, and then Sign Out. Besides, for a better assistance, could you please tell me the details Lance asked? Here are some tips on solutions; Here are some tips on solutions; Can't sign into Skype for Business on … I've tried using both the working room account and a normal user on the device but it has the same issue. On-Premise Lync servers or Skype for Business connectivity via the RCA tool ( Remote Analyzer. Have problems logging on to Skype for Business Online single sign on ( )... 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