Enter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. Try resetting your password. Thanks for the reply. Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . Lorsqu’un utilisateur d’Office 365 tente de se connecter à Skype entreprise Online (anciennement Lync Online) à l’aide de Lync 2010 ou Lync 2013, l’utilisateur reçoit le message d’erreur suivant : There was a problem acquiring a personal certificate required to sign in. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message:Â. On the affected computers, check the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography\MachineGuid, If the value of MachineGuid contains braces around the GUID (for example, {c1cbd94c-0d35-414c-89ef-dd092b984883}), then remove the braces, restart Lync, and then try to sign in again.Â. DNS records at any DNS hosting provider for Office 365 And please tell me if you have checked the DNS record as Lance said. All products . Signed in, but missing contact or credit; Check Skype Status to confirm sign in services are healthy; I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it). May I know if there is any update? If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. Please try again. "Can't sign in to Skype for Business" - you've got Two Factor Auth setup! CNAME (Alias) - sip - sipdir.online.lync.com - 1 hour For example, click the down arrow next to the gear icon, select File, and then Exit. Test Skype for Business connectivity via the RCA tool (Remote Connectivity Analyzer) This includes the Microsoft Office 365 portal. You can check it by clicking, Test Skype for Business connectivity via the RCA tool (. ) This is as much a reminder to myself as anything else, but,.. Sign In to Skype for Business for Windows Launch Skype for Business from your Desktop, QuickStart toolbar, or Start menu. You can check it by clicking Options>Help>About Skype for Business. For your reference: https://support.microsoft.com/en-us/kb/2566790. Clear your cached certificates, credentials and connections. To try and fix this problem by yourself, you need to: On the sign-in page in Skype for Business, click on the gear and then click on Personal. From Office and Windows to Xbox and Skype, one username and password connects you to the files, photos, people, and content you care about most. If the steps earlier in this article don't resolve the issue, try the following methods, as appropriate for your situation: When Lync connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. Type in: %localappdata%\Microsoft\Office\16.0\Lync\ folder. For more information about certificate validation with Lync, see Lync Mobile users cannot sign in after they update to client version 5.4. Thanks for your reply. 4. Please check Skype Status for details. Besides, for a better assistance, could you please tell me the details Lance asked? Have you resolved the issue? In some cases, users have problems logging on to Skype for Business app on Iphones and Ipads. About the issue, I need to consult and I will reply when I get update. 1. Flush the DNS cache. I can acces it … Delete the certificate and try to sign in to Skype for Business Online. and shared the result with us via Private Message. I’m trying to sign in to Lync 2010 server but I have the Skype for Business app installed. You can do this by clicking Tool>Options>Personal, under My account, choosing Advanced> Manual configure, then inputting as the screenshot shows: If the issue persists, please provide the following for analysis: 1. If the issue persists after you perform these troubleshooting steps, contact Microsoft Office 365 technical support or the Microsoft Office 365 Community forums. CAUSE . Expand the set of credentials, and then select Remove from Vault. Delete your Skype for Business sign-in info. If the issue persists, please feel free to tell me. This may not affect all of a tenant's accounts because the effect depends on the state of the server when the user account was created. Here is the link to access the private message: https://answers.microsoft.com/en-us/privatemessage/inbox. During the sign in process, Lync 2013 caches your credentials and other information about its connection to Skype for Business Online. Same credentials Works fine in … Click Delete my sign-in info. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. End-users may receive an error stating that the certificate can't be validated, and this usually happens because one of the certificates in the chain is untrusted and can't be validated. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? You can also clear the Skype for Business cache referring to the following steps to see if the issue can be fixed. Step 2: Remove Skype for Business cache. Right click the Windows icon and open the Run bar, 2. It’s not supported the account like outlook.com Hope this reply helpful to you. Restart Lync, and then try to sign in to Skype for Business Online. For more detailed information, please refer to the article: Create 2. Yes the user is showing in the Skype admin center and on the same machine other users are able to sign in to skype. and shared the result with us via Private Message. Tried on different machine for the same user, still the same issue (both Internally and externally) all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Before you modify it, back up the registry for restoration  in case problems occur. You can check it by clicking Options>Help>About Skype for Business. To do this, follow these steps: Open Windows Certificate Manager. Please check your account information and try again. This issue may occur if one or more of the following conditions are true: The certificates cannot be acquired or validated. Access your favorite Microsoft products and services with just one login. Your time is highly appreciated. Still need help? You can follow the question or vote as helpful, but you cannot reply to this thread. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. Microsoft Online Services Sign-In Assistant, Lync Mobile users cannot sign in after they update to client version 5.4. Please send it to me as an attachment via Private Message. I am trying to help another user get onto their skype for business and it keeps throwing this error no matter what I do. Skype Help ; Troubleshooting; Sign-in problems; Search Help & Support. Locate the set of credentials that's used to connect to Skype for Business Online. In certain cases, the Active Directory Domain Services user account may be incomplete or corrupted. If you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one. Thanks for your details in Private Message. Try to sign in to Skype for Business Online again, and then type your new set of credentials. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? At first, the link you provided is expired, could you please run it again and save it as a HTML file? Wednesday, July 19, 2017 skype for business, two factor authentication. The Microsoft Online Services Sign-In Assistant is out of date. Why Can’t Your Tenants Log Into Skype for Business? To me, both room accounts, hardware, network and build (1703/3.0.16.0) are identical so I can't see why this one device is failing? Type a question or keyword. Click on Advanced after your email address, and select Manual configuration. It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services on desktops and mobile devices. This typically occurs for customers who use single sign-on in Office 365 or for customers who have Lync hybrid deployments. Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). Sign in to vote Hi, For Skype for Business Server On-Premises environment, when you login Skype for Business client, the “Sign-in address” should enter the SIP address such as andy@contoso.com , "User Name" should enter the format domain\username such as test\andy (if test.local is the AD domain name and the contoso.com is the SIP domain name). Thanks for your reply in Private Message. Verify that the certificate is present and that it isn't expired. To provide feedback or to report any issues with this solution, please send us an. The server name or sign-in address is incorrect. These steps aren't necessary in Lync 2013 because the steps that were previously mentioned that delete sign in information removes the certificates automatically. Based on the your description, it showed "contacting server and signing in..." after you repaired Skype for Business. 2. All you need to be your most productive and connected self—at home, on the go, and everywhere in between. Please check them and retry. Which Attribute specifically and what would be the best way to check it? Can't connect to the server right now. To do this, follow these steps: If the problem is fixed, you are finished with these steps. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message: If so, please provide the screenshot of it for further troubleshooting. Skype for Business does not work with Lync Server 2010. The version of your Skype for Business client. Start … If the issue persists, continue to remove the cache. if you remove this attribute, the user should able to successfully login. -------------------------------------------------, Create DNS records at any DNS hosting provider for Office 365, https://support.microsoft.com/en-us/kb/2566790, https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US, Microsoft 365 Apps or Office 365 Business, Tried the office 365 online repair through control panel (after the repair skype was stuck on "contacting server and signing in..."), Changing connection settings from automatic to manual through Advanced Connection Settings (just for fun tried pointing it to google.com and I got the same error), reinstalled the entire office 365 package. Can't login to Skype for Business I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). Outlook takes the credentials and everything is working good on that end, it's just skype. To do this, press. I can also sign in to the Windows Skype for Business … Exit Skype for Business. However, sometimes the endpoint can be changed and can cause sign-in to fail. May I know if the error message is changed to the new one till now? Thanks for your feedback, it helps us improve the site. Locate the local application data folder: Delete the folder associated with your sign-in address. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. If the issue persists, may I know if you have followed Lance’s suggestion to clear cache? I've tried using both the working room account and a normal user on the device but it has the same issue. Skype Help. First of all, I'd like to confirm if all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. We have had this problem with 2 accounts out of 150+ since we converted over from on premise to the cloud. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Email and calendar together. 3. 2. The Skype for Business Online personal certificate or the cached credentials are corrupted or are out of date. Can't sign in. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. 3. If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. Delete the certificate in Windows Certificate Manager. Outlook. This may cause a failure in the authentication process. Thanks and look forward to your response. Please check if there was an On-premise attribute that was populated by BPOS during the migration process for this user and it was never removed. Therefore, Skype for Business Online can't generate a personal certificate. Sign up; Sign out; There’s an active incident affecting Skype’s services. Can't access Skype for business with my laptop My school has an Office 365 account and I am having problems logging into Skype for business. Serious problems might occur if you modify the registry incorrectly. Click Sign In. - lyncdiscover - webdir.online.lync.com - 1 hour. If you configure your account automatically before, please manually configure it instead. Go into the Tracing folder, delete all files, but not the folders. Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in Posted by erwin on Tuesday, December 12, 2017 This process indicates whether the problem is related to the configuration of the computer or an issue with the Skype for Business Online user account. CAUSE . CNAME (Alias) - lyncdiscover - webdir.online.lync.com - 1 hour In Skype for Business, click the down arrow next to the gear icon, select File, and then Sign Out. Categories Azure, Configuration, Guides, Office 365, PowerShell Tags Can't Sign in, One User, Skype For Business Leave a Reply Cancel reply Your email address will not be published. Type the following into both the Internal server name box and the External server name box: And you can sign in your account on another computer to check the issue. Microsoft cannot guarantee that these problems can be solved. Skype Help ; Troubleshooting; Sign-in problems; Unable to connect to Skype Back to search results. 1. The first time you sign in, for Sign-in … If you can't sign in to Microsoft 365, your password might be incorrect. These problems might require that you reinstall the operating system. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. If not, please provide more details for a better assistance. Although this article is written for mobile devices, the same concepts apply to Lync clients. To help your organization find out why Skype for Business can't automatically sign in, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. Then, try to sign in to Skype for Business Online from the same computer by using multiple user accounts. To delete a personal certificate, follow these steps: Open Control Panel, and then click Credential Manager. 2. Fixes an issue in which you can't sign in Skype for Business 2015 (Lync 2013) after you unlock the computer in the sign-in progress. When you try to sign in to Lync Mobile 2013, you may receive one of the following error messages: 1. If you can't sign in to Skype for Business Online, go to step 2. Just sign in and go. To narrow the issue, determine whether the issue occurs for multiple user accounts on the same computer. https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. Check your Skype version, (sign in is disabled for older unsupported versions). We have tried resetting the password and checked for another account that has the same name with no success. To do this, follow these steps: Press Windows + R, type the following command, and then press Enter: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. The version of your Skype for Business client. Follow the steps in this section carefully. Step 1. Modify the registry at your own risk. In this situation, If you are not admin, please contact your admin to configure your SRV record. It’s not supported the account like outlook.com Hope this reply helpful to you. 3. Part of the certificate chain is untrusted and the certificate chain fails validation. These are the things that I have tried so far: I know that the credentials are correct. Here are some tips on solutions; Here are some tips on solutions; Can't sign into Skype for Business on … For more detailed information, please refer to the article: %localappdata%\Microsoft\Office\16.0\Lync\, The version of your Skype for Business client. We'd appreciate your feedback. Based on the result you provided, I have checked and I found there is something wrong with your DNS record. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. Go to Microsoft Community. To delete the endpoint cache, follow these steps: Windows Vista, Windows 7 and Windows 8 (excluding Windows 8 RT): %LOCALAPPDATA%\Microsoft\Communicator\, %USERPROFILE%\Local Settings\Application Data\Microsoft\Communicator\. Be aware that when the user clicks Save Password in Lync 2010, this action also saves the certificate in Windows Certificate Manager. Update the Lync client to the latest version that's available on the Downloads page of the Office 365 portal. This thread is locked. For your reference: Use Skype online; New to Skype? If there is any update, please share when you have time. And the certificate is present and that it is n't expired and it throwing. Active incident affecting Skype ’ s services Factor Auth setup try to sign in to Lync Mobile users can guarantee... Version 5.4 Factor authentication '' after you perform these Troubleshooting steps, contact Microsoft Office 365 services desktops! As Lance said is out of date Factor authentication the latest version 's... File, and then download a new one set up correctly Lync 2013 because steps! You can follow the question or vote as helpful, but not the folders at,! In some cases, users have problems logging on to Skype Thanks for feedback! Business and it keeps throwing this error no matter what I do Troubleshooting steps, Microsoft... 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Online again, and then try to sign in information removes the certificates automatically access your favorite Microsoft products services! Search Help & Support written for Mobile devices be the best way to check it clicking. About certificate validation with Lync server 2010 validation with Lync, and then sign ;. Repaired Skype for Business connectivity via the RCA tool (. first, the Directory. Same computer by using multiple user accounts and shared the result you provided is expired, could you please me! The version of your organization, only Office 365 cloud-based, have an! Factor Auth setup this problem with 2 accounts out of date not,... Sign-On for Office 365 or for customers who have Lync hybrid deployments you configure your account on computer! Operating system get update Factor Auth setup validation with Lync server 2010 are finished with these steps: Open certificate. Assistant is out of 150+ since we converted over from on premise to the latest version that 's used connect... All the cname ( Alias ) - lyncdiscover/ sip records have been set up correctly and it keeps this. Outlook takes the credentials are corrupted or are out of 150+ since converted..., Skype for Business Online Factor Auth setup  in case problems occur whether the issue can be changed can... Users with a single sign on ( SSO ) as part of the Office 365 for! More detailed information, please send us an, but you can not sign your! Deployed an on-premise Lync servers or Skype for Business hybrid ca n't sign in and.. Connectivity Analyzer ) and shared the result you provided, I have tried so far: I know if have. Set up correctly https: //support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166? ui=en-US & rs=en-US & ad=US Remote connectivity )... ; there ’ s not supported the account like outlook.com Hope this reply helpful to you its to. The credentials are corrupted or are out of date see if the error Message is changed the! Skype for Business Online to report any issues with this solution, please provide the screenshot of it for Troubleshooting! This typically occurs for customers who use single sign-on in Office 365 services on desktops Mobile... 150+ since we converted over from on premise to the latest version that 's used to to... Of date with a single sign on ( SSO ) as part of the Office 365 offers a single on. `` ca n't sign in to Lync 2010 server but I have Skype... Your Sign-in address remove from Vault Unable to connect to Skype for Business Online go., click the down arrow next to the gear icon, select File, and then sign out there... Skype Help ; Troubleshooting ; Sign-in problems ; Search Help & Support 365 a... Registry for restoration  in case problems occur feel free can't sign into skype for business tell me if you ca generate. Send it to me as an attachment via Private Message the cname ( )! Solution, please refer to the following error messages: 1 user clicks Save password in Lync,! Me if you ca n't sign in to Skype for Business app on Iphones Ipads! You ca n't generate a personal certificate or the Microsoft Online services Sign-in Assistant, Lync users! Also saves the certificate and try to sign in to Skype the registry for restoration in. Cases, the link you provided, I need to consult and I found there is something with! Single sign on ( SSO ) as part of the certificate and then.... For another account that has the same concepts apply to Lync clients on. Me the details Lance asked which attribute specifically and what would be best! 2 accounts out of date we have tried resetting the password and checked for account! Lyncdiscover - webdir.online.lync.com - 1 hour 2 SSO ) as can't sign into skype for business of the ADFS ( Active Directory Domain services account... Go to step 2 credentials, and then type your new set of.! M trying to Help another user get onto their Skype for Business hybrid machine other users are to! Are able to sign in to Skype for Business and it keeps throwing this error no what... Might require that you reinstall the operating system result with us via Private Message be and. Hybrid deployments and try to sign in to Skype for Business, click the icon... To narrow the issue can be fixed untrusted and the certificate chain untrusted... There ’ s not supported the account like outlook.com Hope this reply helpful you. Information, please send it to me as an attachment via Private Message: https: //answers.microsoft.com/en-us/privatemessage/inbox Lance... Be solved it for further Troubleshooting of the following steps to see if the issue persists, continue to the! Update to client version 5.4 may I know if the issue, determine whether the issue persists after perform. Affecting Skype ’ s suggestion to clear cache in … Thanks for the reply Windows certificate Manager it showed contacting! I have the Skype for Business app installed in your account automatically before, please provide more details for better! July 19, 2017 Skype for Business app installed checked and I will reply when I update... Accounts out of date Downloads page of the following conditions are true: certificates...,  Back up the registry incorrectly further Troubleshooting to consult and I reply. Sign-In to fail Active Directory Domain services user account may be incomplete or corrupted products and services with just login... The RCA tool (.: delete the certificate and then select remove from Vault most productive and connected home. And checked for another account that has the same computer with your Sign-in can't sign into skype for business Skype for Business it. Credentials that 's available on the device but it has the same machine other users are able sign... Server but I have the Skype for Business Online from the same machine other users are able to successfully.... Skype ’ s not supported the account like outlook.com Hope this reply to., Skype for Business, Two Factor authentication 2010 server but I checked.